Terms of shipping and Return policy

SHIPPING METHODS

We only deliver with insured couriers.

Insurance is included in the shipping costs and covers the entire value of the artwork. You are 100% insured against theft or damages that may occur during transport. Before accepting the delivery, please make sure it is undamaged and not wet.

We recommend signing with reserve.

SHIPPING COSTS AND DELIVERY TIMES

Shipping costs vary from 13 £ (15 €) to 845 £ (990 €) depending on the type of artwork you are buying. The shipping cost increases for large or fragile artworks: if necessary, a custom-made wooden box is required to protect the artwork from potential damage during transport. The cost of the box and packaging is always included in the shipping cost.

The exact shipping cost is calculated before payment.

Delivery times for EU countries vary from 2-5 working days to 7-14 working days for artworks that require a protective box. For deliveries outside the EU there may be a clearance delay at customs.

For more information on shipping times, please consult the individual artwork information sheets.

Contact [email protected] to receive an estimate of possible customs delays.

WHAT IF THE WORK IS DAMAGED?

When the express courier delivers your artwork, first of all you should check that everything is alright and that the pack is not damaged or wet. We strongly recommend signing with reserve.

If, once you open the package the artwork is damaged, you have to contact us within 24 hours from the delivery and send us pictures clearly showing the damage to [email protected].

RETURNS

If the artwork is not what you expected and you wish to send it back, you can return any purchase within 48 hours from the delivery.

Send us an email to [email protected]. We will send you the Return Authorization Form by e-mail, without this document you can not return any item. Then you have to carefully pack the artwork and send it to the address we will give you.